Terms and Conditions
Last Updated: 13 October 2026
1. Introduction
These Terms and Conditions apply to your use of the Battery Fly website and the services provided by Battery Fly, operated by ONSITE BATTERYFLY AUTO SPARE PARTS L.L.C. in Dubai, United Arab Emirates.
By using our website, requesting a service, or purchasing a product through our website, you agree to these Terms and Conditions. Please read them carefully before proceeding.
2. Our Services
Battery Fly provides mobile car battery replacement and installation, jump-start assistance, battery testing, roadside battery support, and online battery sales.
Our services are subject to battery availability, vehicle compatibility, service location, and technician availability. Submitting a request does not guarantee that a particular product or service will be available at your preferred time.
3. Service Requests and Appointments
Customers can contact Battery Fly through the website, phone, WhatsApp, or other available contact channels to request assistance.
When requesting a service, please provide accurate information about your vehicle, location, and battery requirements. We may contact you to confirm details before arranging a visit.
Arrival times may vary depending on your location, traffic conditions, service demand, and other circumstances. Any estimated arrival time should be treated as an estimate rather than a guaranteed appointment time.
4. Battery Compatibility and Availability
Battery requirements vary by vehicle make, model, year, and electrical specifications. Customers should provide accurate vehicle details so that we can help identify a suitable battery.
Product availability may change without notice. If a selected battery is unavailable or unsuitable for your vehicle, please contact Battery Fly to discuss the available options before proceeding with the purchase or installation.
5. Battery Replacement and Installation
Battery replacement and installation depend on the vehicle’s requirements and the condition of its existing battery and electrical system.
Where necessary, battery testing or diagnosis may be carried out before a replacement is recommended. Replacing a battery does not necessarily resolve other vehicle electrical or starting problems.
Customers should inform our team of any known vehicle issues or relevant battery requirements before the service begins.
6. Online Purchases and Pricing
Battery Fly lists car batteries and related products on its website. Product descriptions, displayed prices, and stock information are provided to help customers make purchasing decisions.
Prices and availability may change. Before placing an order, customers should review the selected product and any applicable information shown during the purchase process.
For clarification about product pricing, installation arrangements, or order details, please contact our team.
7. Product Warranty
Certain batteries may be supplied with a manufacturer warranty. Warranty coverage, duration, and conditions can vary by product and manufacturer.
Customers should review the warranty information provided for the specific battery they purchase. For questions about warranty eligibility or claims, please contact Battery Fly with the relevant purchase details.
8. Customer Responsibilities
Customers are responsible for providing accurate contact information, vehicle details, and service location information. They should also ensure that the vehicle is accessible at the agreed service location and inform our team of any relevant access restrictions.
Customers should review product details and confirm their requirements before completing a purchase or authorizing a service.
9. Cancellations and Changes
If you need to change or cancel a service request, please contact Battery Fly as soon as possible.
For questions about changes to an order or an arranged service, contact our team directly so we can review the request and advise you on the available options.
10. Website Use
You agree to use the Battery Fly website for lawful purposes and not to interfere with its operation or attempt to gain unauthorized access to its systems.
Product information and other website content are provided for general reference. If you need confirmation about a battery’s compatibility or a service requirement, contact Battery Fly before making a decision.
11. Website Content and Intellectual Property
Website text, images, branding, and other content may belong to Battery Fly or the relevant rights holders. You may not reproduce or use this material for commercial purposes without appropriate permission.
12. Third-Party Services and Links
Our website may include links or features provided by third parties, such as mapping, review, or communication services. These services may operate under their own terms and privacy policies.
Battery Fly is not responsible for the terms or content of external websites. Customers should review the applicable terms before using third-party services.
13. Privacy
Battery Fly handles personal information in accordance with its Privacy Policy. By using our website or requesting our services, you acknowledge that information may be collected and used as described in that policy.
Please review our Privacy Policy for further details about how we handle customer information.
14. Changes to These Terms
Battery Fly may update these Terms and Conditions when necessary. Any revised version will be published on this page with an updated revision date.
Customers should review this page periodically to stay informed about the terms that apply to their use of our website and services.
15. Governing Law
These Terms and Conditions are intended to apply to Battery Fly’s website and services in the United Arab Emirates. For confirmation of the applicable governing law and jurisdiction, please contact Battery Fly.
16. Contact Us
If you have questions about these Terms and Conditions, our products, or our services, please contact us.
Business Name: ONSITE BATTERYFLY AUTO SPARE PARTS L.L.C.
Brand: Battery Fly
Location: Dubai, United Arab Emirates
Phone/WhatsApp: +971 50 573 3779
Email: info@batteryfly.ae
Website: https://batteryfly.ae/