Privacy Policy

Last updated: 13/10/2026

Battery Fly, operated by ONSITE BATTERYFLY AUTO SPARE PARTS L.L.C, provides mobile car battery replacement, jump-start assistance, battery testing, and online battery sales in Dubai, UAE. This Privacy Policy explains how we collect and use information through batteryfly.ae and our direct communication channels.

1: Information We Collect

The information we collect depends on the service you request or how you use our website. It may include:

• Customer details: Your name, phone number, email address, and other contact information you provide.
• Service requests: Details about the battery service you need and the messages you send us.
• Vehicle information: Your vehicle’s make, model, year, and relevant battery details, where provided.
• Location details: Your location or service address when arranging a mobile visit.
• Order information: Details associated with battery products you purchase through our website.

2: How We Collect Information

You may provide information through our website, by phone, through WhatsApp, or by other direct communication with our team. Information may also be submitted when you place an order through our online shop.

Please avoid sending passwords or unnecessary sensitive information through general messages.

3: How We Use Your Information

We use the information we collect to:

1. Respond to enquiries and service requests.
2. Arrange battery replacement, jump-start assistance, and mobile visits.
3. Identify suitable batteries based on the vehicle information provided.
4. Process and manage product orders.
5. Contact you about your service request or purchase.
6. Maintain business and transaction records.

We use information for purposes related to the services and products you request.

4: Online Purchases

When you purchase a battery through our website, information may be required to manage your order and arrange delivery or installation, where requested.

For questions about the information required for an order or how purchase details are handled, please contact Battery Fly.

5: Cookies and Third-Party Services

Our website includes features provided by third parties, such as Google Maps, Google reviews, and WhatsApp. When you interact with these services, their own privacy policies may apply.

For further details about how website cookies or analytics information are handled, please contact us.

6: Sharing of Information

We use customer information to arrange and provide the requested services and manage product orders. Where another party needs information to help complete a specific request, the information shared will depend on the circumstances.

If you have questions about how your information may be shared, please contact us.

7: Data Retention and Security

We retain information as needed to manage customer requests, provide services, and maintain business records. For further details about our data retention and security practices, please contact Battery Fly.

8: Your Requests

You may contact us to ask about the personal information we hold about you or request a correction to inaccurate details. You may also ask whether certain information can be deleted, subject to any applicable requirements to retain it.

We may need to verify your identity before responding.

9: Updates to This Policy

We may update this Privacy Policy when our services or information-handling practices change. The latest version will be published on this page with the updated date.

10: Contact Us

For questions about this Privacy Policy or how your information is handled, please contact us:

Battery Fly
ONSITE BATTERYFLY AUTO SPARE PARTS L.L.C
Dubai, United Arab Emirates
Phone / WhatsApp: +971 50 573 3779
Email: info@batteryfly.ae
Website: https://batteryfly.ae/